- INTRODUCTION
- You are welcome to return any goods purchased within 7 days of receiving the item.
- CONDITIONS FOR RETURN
- Returns will only be accepted if the item(s) is still in its original unopened packaging.
- If you are returning the item because it is not suitable or you have changed your mind, we will refund you, less the courier fee, once the item has been returned to our warehouse and our team has confirmed that the item is in a saleable condition.
- If the return is due to misrepresentation on our website, we will refund you in full as soon as the item is received back at our warehouse.
- The refund will be done in the form of the original tender of the order.
- Refunds are dealt with on a case-by-case basis, and are generally processed within 5 working days.
- PROCEDURE
- Send us an email on returns@kaldista.coffee.
- We will send you a return form to complete.
- Should the product be defective or in the event that the incorrect product was delivered to you, we will cover all courier costs for such collection.
- In the event that you have changed your mind about the product, and upon assessment of the product once it reaches our warehouse, we will effect payment of the balance of the purchase price of the product, less the courier charge.
- ITEM IS NOT WHAT I ORDERED?
- Follow the procedure outlined in 3.1 and 3.2 above, and we will assist in sorting this out by confirming that the item received was incorrect and sending the correct item out to you.
- WHAT DO I DO IF MY ITEM IS DEFECTIVE?
- Follow the procedure outlined in 3.1 and 3.2 above, and we will assist in replacing your order, or refunding the purchase price, depending on the situation, which shall be assessed by Kaldista.
Refund and Returns Policy
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